Terms of Service

1. Scope and Acceptance

These Terms of Service (the “Terms”) form a legally binding agreement between you (the “Student,” “you,” or “your”) and Ironbark Training Co. (“Ironbark,” “we,” “us,” or “our”), a corporation registered in Canada with Business Number 752 318 406 RC0001, with its principal office at 401 West Georgia Street, Suite 1500, Vancouver, BC V6B 5A1, Canada.

By enrolling in a course, accessing our cloud lab environment, or using any service offered through our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are enrolling on behalf of an employer or other organisation, you represent that you have the authority to bind that entity to these Terms, and “you” refers to both you individually and the organisation.

If you do not agree with any part of these Terms, you must not enrol in or use our services. We encourage you to print or save a copy of these Terms for your records.

2. Service Description

Ironbark provides live, instructor-led system administration training delivered through small-group cohorts. Our services include, but are not limited to:

• Live cohort sessions — scheduled, instructor-led classes conducted via video conferencing with a maximum of twelve participants per cohort.
• Cloud lab environments — temporary, on-demand server infrastructure provisioned for hands-on exercises, scenarios, and troubleshooting drills.
• Team-based exercises — collaborative problem-solving activities designed for groups of students working together in real time.
• Capstone projects — a final practical assignment resulting in a working deployment, runbook, or similar deliverable that demonstrates competency.
• Credentials — upon successful completion of the programme, students receive an Ironbark completion credential. This credential is issued solely by Ironbark and is described further in Section 9 of these Terms.

Session recordings are made available to enrolled students for ninety (90) days following the conclusion of the cohort. We reserve the right to modify course content, lab configurations, and scheduling at our discretion to maintain quality and relevance.

3. User Obligations

As a student, you agree to the following obligations:

• Provide accurate, current, and complete information during enrolment and maintain the accuracy of that information throughout your participation.
• Keep your login credentials, lab access tokens, and account details confidential. You are responsible for all activity that occurs under your account.
• Use lab environments solely for course-related purposes. You must not use provisioned infrastructure for production workloads, cryptocurrency mining, scanning or attacking external networks, hosting content unrelated to the course, or any unlawful activity.
• Treat instructors, staff, and fellow students with respect. Harassment, discrimination, or disruptive behaviour during sessions may result in removal from the cohort without refund.
• Refrain from sharing, distributing, or reselling session recordings, course materials, lab credentials, or any other proprietary content provided during the programme.
• Comply with all applicable Canadian federal and provincial laws, as well as the laws of your own jurisdiction, while using our services.

Failure to comply with these obligations may result in suspension or termination of your enrolment in accordance with Section 10 of these Terms.

4. Intellectual Property

All course materials, lab scenarios, slide decks, session recordings, written guides, scripts, software configurations, and website content (collectively, “Course Materials”) are the exclusive property of Ironbark Training Co. or its licensors and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

Your enrolment grants you a limited, non-exclusive, non-transferable, revocable licence to access and use Course Materials solely for your personal educational purposes during and for ninety (90) days following your cohort. You may not reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any Course Materials without our prior written consent.

Capstone projects and other original work you create during the course remain your intellectual property. However, by submitting a capstone project, you grant Ironbark a non-exclusive, royalty-free licence to use anonymised portions of your work for promotional or instructional purposes, unless you opt out in writing before submission.

5. Payment Terms

All fees are quoted and payable in Canadian dollars (CAD). Prices published on our website or communicated during a demo call are exclusive of Goods and Services Tax (GST), Provincial Sales Tax (PST), and any other applicable taxes, which will be added to the invoice at the rates in effect at the time of billing. Our GST registration number is 752 318 406 RT0001.

Individual payments: Full payment is due no later than fourteen (14) calendar days before the scheduled start date of the cohort. We accept major credit cards and electronic fund transfers. Enrolment is not confirmed until payment has been received in full.

Employer invoicing: Where an employer or other organisation is responsible for payment, we issue invoices payable net thirty (30) days from the invoice date. Enrolment of the designated students is confirmed upon our acceptance of the purchase order or signed invoice agreement. The invoicing party assumes full responsibility for timely payment regardless of any internal approval processes.

Late payments: Amounts not received by the due date are subject to interest at a rate of one and one-half percent (1.5%) per month (equivalent to eighteen percent per annum), compounded monthly, calculated from the due date until the date payment is received in full. We reserve the right to suspend access to lab environments and course sessions for any account with an outstanding balance exceeding thirty (30) days past due.

6. Cancellation and Refund Policy

Cancellation requests must be submitted in writing by email to courses@ironbarktraining.ca. The following schedule applies, based on when we receive your written cancellation relative to the cohort start date:

• Fourteen (14) or more days before the cohort start date: full refund of all fees paid.
• Seven (7) to thirteen (13) days before the cohort start date: refund of fifty percent (50%) of all fees paid.
• After the first session has taken place: no refund is available. However, you are entitled to one (1) free deferral to the next available cohort of the same course, subject to seat availability.

If you have used your free deferral and wish to re-enrol in a future cohort, a re-enrolment fee of CA$250 applies. Re-enrolment is subject to seat availability and must be completed within twelve (12) months of the original cohort start date.

Refunds are processed to the original payment method within fifteen (15) business days of approval. Ironbark reserves the right to cancel or reschedule a cohort due to insufficient enrolment or unforeseen circumstances. In such cases, affected students receive a full refund or may transfer to another cohort at no additional cost.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Ironbark Training Co., its directors, officers, employees, instructors, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of our services, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory.

Our total aggregate liability for all claims arising out of or related to these Terms or your enrolment shall not exceed the total fees you paid to Ironbark for the specific course giving rise to the claim. This limitation applies regardless of whether we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under the laws of British Columbia or Canada.

8. Warranty Disclaimer

Our courses are designed to build practical system administration skills through hands-on instruction. However, we provide our services on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

No employment or outcome guarantees: Ironbark does not guarantee that completing a course will result in employment, promotion, salary increase, or any specific career outcome. Individual results depend on many factors outside our control.

Not government-accredited: Ironbark Training Co. is a private training provider. Our courses and credentials are not accredited by any federal or provincial government body, public educational institution, or regulatory agency. The completion credential we issue reflects successful participation in our programme and does not constitute a government-recognised certification, diploma, or degree.

We do not warrant that the lab environments will be uninterrupted, error-free, or free of harmful components. Temporary disruptions to lab access may occur due to maintenance, infrastructure updates, or circumstances beyond our reasonable control.

9. Termination

We may suspend or terminate your access to our services, without prior notice, if we reasonably determine that you have violated these Terms, engaged in conduct harmful to other students or our staff, misused lab infrastructure, or engaged in any fraudulent activity. Upon termination for cause, no refund will be provided.

You may terminate your enrolment at any time by contacting us in writing. Refund eligibility upon voluntary termination is governed by the Cancellation and Refund Policy in Section 6.

Sections 4 (Intellectual Property), 7 (Limitation of Liability), 8 (Warranty Disclaimer), 11 (Governing Law), and 12 (Dispute Resolution) shall survive termination of these Terms.

10. Data Protection and Privacy

We collect, use, and disclose your personal information in accordance with our Privacy Policy and in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By enrolling, you consent to the collection and processing of personal information necessary to deliver our services, including your name, email address, payment details, employer information, and course participation data. We retain personal information only as long as necessary to fulfil the purposes outlined in our Privacy Policy or as required by law.

For questions about how your data is handled, or to exercise your rights under PIPEDA, please contact our privacy team at courses@ironbarktraining.ca.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You irrevocably submit to the exclusive jurisdiction of the courts of British Columbia, sitting in the City of Vancouver, for the resolution of any disputes arising out of or in connection with these Terms, except as modified by the Dispute Resolution provisions in Section 12.

12. Dispute Resolution

Before commencing any formal proceedings, the parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms through good-faith negotiation. Either party may initiate the negotiation process by providing written notice describing the nature of the dispute to the other party.

If the dispute is not resolved within thirty (30) calendar days of the initial written notice, either party may submit the matter to mediation administered by a mutually agreed-upon mediator in Vancouver, British Columbia. The costs of mediation shall be shared equally between the parties unless the mediator determines otherwise.

If mediation does not resolve the dispute within sixty (60) calendar days of the mediator's appointment, either party may pursue the matter through the courts in accordance with Section 11. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction where necessary to prevent irreparable harm.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the “Effective date” at the top of this page and, where practicable, notify enrolled students by email at least fourteen (14) days before the changes take effect. Your continued use of our services after the updated Terms become effective constitutes your acceptance of the revised Terms.

We encourage you to review this page periodically to stay informed about the terms that govern your relationship with Ironbark Training Co.

14. Contact Information

If you have questions about these Terms, need to submit a cancellation request, or wish to report a concern, please reach us at: